— Bob & Pam
We thank you for sending such an excellent installation team to install our new heat and air condition systems. We are very happy with how easily the week went since installing AC in an older house without any of the needed venting could be challenging.
You did an excellent job of specking out what was needed, quoted it correctly, spoke with us several times to answer our many questions (thank you!) and your office folks worked with us to get us scheduled to meet our timeframes. It was a great experience working with you and your team.
The installers were very professional and worked hard to stay on schedule while minimizing the disruption to us. We were impressed with how well they cleaned up throughout the entire installation, always using drop cloths, vacuuming up dirt and dust as they worked, careful not to nick up walls when carrying the vents and units through the house, etc. - very customer focused!! Mike, John, Steve, Kyle (and another gentleman on 9/21) are to be commended for an excellent job. During the installation, they detected a gas shut off valve issue at our house. The gas company was contacted and responded immediately to replace the gas meter and shutoff valve to current code. The representative from the gas company then checked the new heat system and commended your folks for an excellent job.
— Daniel O.
I switched to Clay's last Fall, after I got frustrated with the largest HVAC contractor in our area. I could not be happier. After 27 years of home ownership, Clay's is the nicest, most responsive and highest quality HVAC contractor I have ever used. In the course of two service calls from me (my first two, so I was a total stranger for the first one) they have really impressed me. After the first repair, I thought maybe it was a fluke, but they just did it again! Here are my observations:
- They are friendly when you call. They seem glad you called. Even when it was my first call.
- They schedule a service call quickly.
- The service tech shows up when they promised, or before.
- The service tech is friendly. He seems glad to be there to help.
- He does the work when they said, which is usually right away. If it has to be rescheduled, the tech tells you why, and he seems kind of apologetic.
- The service tech is skilled; he does not have to show up with an apprentice or other helpers unless they are needed.
- The service tech does great work; every fix has been perfect.
- They do not try to exaggerate the problem, and they don't try to up-sell you "repairs" that you don't need.
- They clean up the mess when they're done.
- They bill you a fair price for the work.
I know I sound like a commercial for these guys, or a shill for the owners, but I'm not - that's really the way I feel. These guys are just the best, and their service techs seem to be as nice as the people you talk to in the office. I can usually find something to complain about, but Clay's has impressed me twice now, and they deserve a shout-out. I am totally satisfied.
— Jeffrey M.
Professional, punctual, receptive to my business needs, thoroughly cleaned up. Very pleased - already used again for my house.
— Steven F.
Very professional. The work was even better than expected.
— Brian T.
Water pump on my furnace went out, had initially contacted a different heating company but when their quote sounded high, I contacted Clays. I was very glad I did. Matt, responded and did the work for 1/5th what the other company had quoted and even had the correct pump on his truck. Matt was courteous and professional and completed the job quickly.
I would highly recommend checking with CCC if you need any heating and air conditioning service. Very honest.
— Henry R.
Matt the service technician was earlier than expected. He called to make sure it was ok to come early. That was fine with me. He was very nice and did a full inspection on our unit. He was able to adjust the airflow to make it more energy efficient. It was nice to have someone explain everything he did and observed. He took temp readings from all the vents and was very professional. I would recommend Clay's team to anyone. Thank you guys!!! A+
— Frank L.
Clay's is without a doubt the best HVAC contractor in the area. Estimate was provided by Clay and he spent about an hour at my home going over the details of the job during the visit. I can be somewhat of a demanding customer and Clay was patient, courteous, and professional when it came to answering all my questions and discussing the details of job.
The job in my home was a pretty significant undertaking particularly since it was a retrofit (i.e. NOT new construction), a complete tear out and replacement of the existing equipment, and some things were being relocated to other areas of the home. On the first day of the job Clay and his foreman did a walkthrough of the job with me. Due to scheduling and weather issues it was two month from time of estimate to job start and surprisingly Clay remembered every detail of my home and the job! On the first day of work, tear out day, there were no less than 7 workers present to complete the task. That's serious commitment to getting the job done! The job required access to every area of my home...attic, crawlspace, and all living spaces. We were without heat for the first three days of the install and Clay's left us with 4 electric space heaters which surprisingly kept the house quite comfortable. After each work day the crew would clean their work area and the parts of the home they accessed. My wife would comment each night when she returned from work that you couldn't even tell they had been there. Work crews promptly arrived at my home at 7 AM each day and departed between 3-4 PM depending on what they needed to finish up.
Would like to also mention that I have had some interaction with the service team (Mike and Matt) to install an upgraded control board and complete system start-up in the spring. The service dept. is just as good as the installation team!
Bottom line: high quality installation, professional service both pre and post installation, courteous and respectful employees, and Clay's delivered on everything agreed upon in our contract. While the cost of our particular installation was high that was largely a function of the scope of work and quality of equipment purchased. Clay's wasn't the lowest bid but their estimate was perfectly reasonable. As they say, you get what you pay for. Don't undervalue the quality of any HVAC installation because that matters most. Just a general FYI our old AC unit was 35 years old (i.e. very inefficient) and ducting in our home was terrible. Electric costs to cool our 2,400 sq ft home in the summer used to run $300-$400. As installed, the new system is approximately 14-14.5 SEER and that has translated into a $100-$200 monthly savings on our electric bill.
— Harold W.
Couldn't be better. The workmen were prompt, professional and a pleasure to deal with. Furthermore, Clay got my 21 year old, failing air conditioner going (at no cost to me) so I would have cooling until the new units could be scheduled to be installed. The cost was very reasonable and no effort was made to see me more than I needed. It's been 2 weeks now since they finished and I couldn't be more pleased.
— Daryl S.
Excellent service all around. Scheduling was very easy, the technician arrived on time and was courteous and professional. I would definitely use Clay's Climate in the future.
— David W.
First of all, Clay came out and gave a thorough assessment of my home and my options. He provided a very competitive price for installation of top notch equipment. The end result was fantastic. The system and new duct work are beautifully laid out. Everything works perfectly. Clay was extremely responsive, prompt and helpful in all phases of the project. His team know their business. I highly recommend Clay's. A++
— Bernard L.
From the estimate to complete installation, professional courteous staff. Clay, the owner, estimated my job in December of 2013. I called to have it completed in October of 2014 and the installation was begun on December 2 and completed on December 3 of 2014. I was told the installers would be at my home between 7:00 and 7:30 AM on the 2nd. I went for coffee and returned a few minutes after 7:00 only to find the installers waiting for me! Mea Culpa! I was a bit embarrassed! Usually we wait for them, this time they were on time. These fellows introduced themselves to me as Mike and John and proceeded to get to work. A short time later, another fellow showed up with my new heater and A/C equipment. He also introduced himself as John. This gave me the impression of a well run business. Professional and courteous, no "fly by night" operation here. Installation was completed by the next day. After work was complete, the fellows cleaned up after themselves, taking all refuse with them. NICE! I received my invoice a day later. I went down to the office to pay the bill and was presented with all of the requisite paperwork for mail. I cannot find one fault in this transaction. I would recommend this company to anyone looking for heating and A/C work.
— M. B.
Clay's Climate Control was excellent from start to finish. Everyone from Clay himself to the office staff to the technicians who performed the work, were courteous, prompt, efficient and accommodating. They left the house in such immaculate condition that you wouldn't even know the job had been done. The heater works great and is extremely quiet. Follow-up including paperwork for the rebate, warranty, etc. were mailed out promptly. This company is extremely professional, knowledgeable, organized, courteous and honest. And they even greeted and played with our dog!! Clay's Climate Control is highly recommended by this reviewer.
— Dominique D.
Clay came for the estimate shortly after I made the appointment. He was right on time. He took a thorough look at our current equipment which was 21 years old. He suggested several options to improve heat and air flow and to make the units more efficient. He is very approachable and answered all the questions and concerns I had and was very good at explaining the "why" and the "how". He also mentioned the energy rebates that were available. He quoted me a price separately for the upstairs and downstairs units and told me that we could chose to have each one installed at a different time.
We chose to have both units replaced at the same time and Clays workers showed up early on the Monday. Mike and Ryan were very professional and punctual throughout the whole duration of the job. They were very careful to lay down drop cloths on floors and stairways. They were very polite, courteous and always available to answer questions or address concerns. Due to snow and ice, the work took a little longer than expected, but Clay and his foreman John came everyday to inspect and even offered us space heaters if it got to be too cold in the house while the work was being done. The final cost was exactly what Clay had quoted and he was very accommodating.
We are extremely satisfied with the service and the quality of the equipment installed. Our heaters work so much faster and more efficiently than the old ones. They will be sending workers closer to the summer to make sure the Air Conditioning is working properly as well. We are very happy with the service provided and would definitely use them again in the future and highly recommend Clay's Climate Control. Mike and Ryan did an excellent job and were always very concerned that things were being done right.
— Bob H.
They were on time, cleaned up every day and were very responsive and professional. They also provided an estimated price and came in at the price even though the work was more extensive than I had anticipated. We will use them for our servicing going forward. We had used them for repair work prior to hiring them for this project.
— Joe S.
They analyzed the issue we had with our son's room and fixed it. Very good job all around.
Thank you for completing the final phase of my heating unit installation today. The system works great and has provided warmth for my family during this cold winter season. Your work with South Jersey Gas to get service connected to the house was a great help.
The entire project from the estimate to completion has been a success. You have good personal skills and working with you and your company has been a pleasure.
This letter is intended to serve you as a reference for any future project needs. Feel free to use it and myself as a contact should any new customer be interested in your past performance.
— Bill & Judy
Bill and I wanted to send you a note to thank you for the fine job you did on the installation of our new heater and return system. We were delighted by your honest and prompt service and the insight you used to solve our heating problems. We were extremely happy with the quietness and efficiency of our system.
It was a wonderful experience and we must mention that you left our residence "cleaner" than when you came to do the work. You have a wonderful attitude and we know you will continue to grow in this community. We would certainly recommend you to anyone without hesitation.
— Megan & Joe
Megan and I are so pleased with the job you did installing central air and gas heat at our home in Ocean City. You delivered as promised on all aspects of the project and did it in a professional, timely, and courteous manner. This is the first completely positive experience we've had with a contractor in the area.
For such a big and custom project, that was a welcome relief. We're looking forward to enjoying our new heating and cooling system for many years to come!
Keep up the good work and please feel free to use us as a reference. If you have someone who would like to come to our house and see your work, just give us a call.
— Another Satisfied Client
We just wanted to thank you for making our home comfortable again. We are thrilled. From start to finish, it was a wonderful experience. You were professional, prompt, knowledgeable, and thorough. We will be sure to recommend you whenever we can.
We also wanted to say how great the mechanics were. They were such hard workers and really accommodating with our children.